Shipping policy


Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a delivery date. Merchandise must be paid in full or financed at the time of purchase to schedule a delivery date and must be delivered within 10 days of arrival to our warehouse to avoid items being reallocated to another customer.

What to expect when delivery is scheduled:

      • 3 days prior to your delivery appointment, we'll contact you with a reminder. Please be sure to confirm your appointment.
      • 1 days prior to your delivery appointment, we'll contact you with your 3-hour appointment window.
      • The morning of delivery, you will receive a call to track the ETA of the delivery team. 
      • Delivery appointments rescheduled the day before delivery are subject to a $39 rescheduling fee. If you are not at home at the time of your appointment or need to reschedule on the day of delivery you are subject to a $89 fee that must be paid prior to scheduling a new delivery date.

Lamar Full-Service Platinum Delivery

Our Full-Service Platinum Delivery is available on all merchandise within a fifty (38) mile radius of our showrooms. Please see your sales associate for a quote to deliver beyond this radius. This service provides the highest level of assembly, inspection, and after-purchase service.

Our Full-Service Platinum Delivery provides complete assembly with your purchase delivered to you. Sit back and relax. We will take care of everything. This service includes:

      • Delivery to your home
      • Open, inspect, assemble, and prepare your merchandise before arrival
      • Inspection of each item before leaving our warehouse
      • Installation of glides, hardware, mechanisms, shelf pins, and cords
      • Placement of merchandise in your home
      • Removal of all packing materials and cartons
      • Standard removal of bedding on a one-for-one basis. We reserve the right to refuse removal of soiled or stained mattresses or mattresses that show evidence of possible insect infestation.

Customer Pick Up

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a pick up date. Merchandise must be paid-in-full or financed at the time of purchase to schedule a delivery date and must be delivered or picked up within 10 days of arrival to our warehouse. Due to liability, Lamar Furniture Company associates are not permitted to assist with loading and securing merchandise in customer vehicles at our pick up centers. PLAN AHEAD: Bring help to lift and load your purchases and bring all materials to ensure your purchase is transported safely without damage.

Furniture and mattresses may be picked up at the corporate distribution center. Only showroom floor samples may be picked up directly at a showroom.

Pick Up Policies and Details

      • Anyone picking up merchandise will be required to show proper identification (e.g. driver’s license with photo) upon arrival at our customer pick up center. The identification must match the name(s) on the sales order. Merchandise will not be released if proper identification is not supplied or the name(s) do not match on the sales order.
      • Merchandise must be picked up within ten (10) days of the original order or within ten (10) days after the product has arrived at the corporate distribution center.
      • Customers are responsible for inspecting all merchandise prior to loading and will be asked to acknowledge receipt of merchandise in satisfactory condition upon inspection at our pick-up center. Since many items available for pick up are factory packed and sealed, there may be imperfections that will lead to disappointment if not inspected prior to leaving our pick-up center.
      • Due to insurance liability, we are not able to assist in the loading unless a liability release is signed by the customer accepting full responsibility. We do not provide assembly or disassembly of your merchandise during pick up. Assembly by our trained staff is only available with our White Glove Delivery Service. You are responsible for bringing your own padding and rope.
      • Lamar Furniture Company is not responsible for any damage to merchandise during the customer loading or transportation process. Buyer accepts full responsibility for securing merchandise in or to their vehicles. We do not recommend transporting furniture or mattresses in the back of any open trailer or flatbed truck, on top of any vehicle or vehicle rack.